Mesa Naturals Refund/Return Policy: We truly appreciate your business. Please thoroughly read the information below so you fully understand our refund and or return policy. (1) Once the checkout has been completed there will be no cancellation of orders. Altering orders in any way shape or form after the order has been placed will not be authorized. (2) No returns allowed on ANY opened/used items. (3) Unopened items must be received at our address within 10 calendar days after you receive them in the mail. If the items are in fact unopened/unused we will issue an 75% credit back to your card. We charge a 25% restocking fee and we do not refund any shipping fees. Refunds take 5-7 business days to go back onto your card. Please make sure you are 100% sure you understand this policy before\ completing checkout.